Terms of Service

Who we are

LAX Car Service - MGCLS is operated by MGCLS Car Service LLC, 8703 S La Tijera Blvd., Suite #209, Los Angeles, CA 90045. We are licensed by the California Public Utilities Commission (CPUC), TCP #37478.

We serve Los Angeles, Orange County, San Diego and the rest of Southern California, 24 hours a day, 7 days a week. We do not serve Oakland, the San Francisco Bay Area or anywhere else in Northern California, for pickup or drop-off.

Booking your ride

• We recommend booking at least 24 hours ahead, and 48 hours ahead for vans and buses. For same-day rides, call (855) 255-2557.
• When you book online, we email your confirmation within 10 minutes. If it doesn't arrive, contact us.
• Our published flat rates and your preferred vehicle are guaranteed only with advance booking. Last-minute availability depends on which chauffeurs and vehicles are free at the time.

Prices

• The price shown when you book is the price you pay, plus any extras you approve. Any add-on or fee for your trip is shown when you book, or confirmed with you before it is applied.
• There is no surge pricing, no fuel surcharge and no service charge. Rates are subject to applicable taxes.
• Tolls are included in our rates. We never charge you for tolls.
• Extra stops and waiting during your trip are charged by time and distance.
• Hourly service is billed for at least the minimum number of hours for your vehicle. See our Pricing page.

Gratuity

• Gratuity is not built into our rates, and it goes directly to your chauffeur. You choose 15% or 20% at checkout, including for bookings made through an AI assistant.
• Prefer to tip in cash? Tell us when you book, and we won't add a gratuity to your card.

Payment

• We accept Visa, Mastercard, American Express and Discover.
• Your card is stored encrypted when you book, but it isn't charged right away. We charge it one day before your pickup.
• After the trip, we may charge the same card for trip charges that apply to your ride, such as extra wait time or extra stops. We confirm any additional charge with you before it is applied, and we email you an itemized receipt.

Pickup, flight tracking and wait time

• Curbside pickup is our standard pickup, and it is free.
• Meet & Greet is a $45 add-on for LAX pickups. Your chauffeur meets you inside the terminal at baggage claim with a name sign, or just past customs for international arrivals. The airport parking your chauffeur pays at the terminal is charged together with the Meet & Greet when you book, so nothing extra is due on the day.
• We track your flight in real time, and there is never a fee for the delay itself. If your flight is delayed more than 2 hours, call us at (855) 255-2557 to reschedule.
• Complimentary wait time starts when your flight lands: 30 minutes for domestic flights and 45 minutes for international flights. For other pickups, the first 15 minutes of waiting are free.
• After that, waiting is billed in 15-minute increments. We confirm with you before charging.
• We never cancel your reservation because your flight is delayed or you are running late.

Child seats

Child safety seats are free on request: rear-facing infant seats, forward-facing seats and booster seats. When you book, tell us the child's age, the seat type and how many seats you need.

Cancellations and changes

Below, “total” means the full price of your booking: fare, tax, gratuity and fees.

Sedans and SUVs

• Free cancellation up to 12 hours before pickup.
• Within 12 hours of pickup, the cancellation fee is 50% of the total.
• Once your chauffeur has been dispatched, the full total is charged.

Vans and buses (Sprinter Van, Sprinter Limousine, Mini Coach, Party Bus, Charter Bus)

• Free cancellation up to 48 hours before pickup.
• Within 48 hours of pickup, the cancellation fee is 50% of the total.
• Within 24 hours of pickup, the full total is charged.

Changes and flight changes

• Changes to the pickup time, address or vehicle need at least 6 hours' notice. No changes can be made once your chauffeur is on the way.
• If your flight changes, send us the new flight number right away. Without it, the reservation is recorded as a no-show and the full total is charged.

To cancel or change a ride, call (855) 255-2557 or email info@mgcls.com. Because your card isn't charged until one day before the trip, an early cancellation usually means no charge ever posts.

Booking through an AI assistant

You can ask an AI assistant such as ChatGPT for a quote or to request a ride with us. These extra rules apply:

• Prices come from our own system. They include tax and the listed fees. Gratuity is extra: you choose 15% or 20% on our secure card page. A quote is not a booking, and prices can change until your booking is confirmed.
• A booking made through an AI assistant is a request. It stays pending until our office confirms it and you add your card through the secure link we send you, which holds the booking.
• Last-minute requests are fine. Our office needs about 15 minutes to confirm a request.
• Through AI assistants we book sedans and SUVs only. For vans, Sprinters and buses, call (855) 255-2557.
• Everything else in these terms, including cancellations and changes, applies the same way. The AI assistant's own terms and privacy policy cover what you share with it.

Passenger conduct

• No smoking or vaping in our vehicles.
• Pets are welcome if you tell us when you book. Some pets may need to travel in a carrier.
• If a passenger causes cleaning or damage to a vehicle, we charge the actual cost, after contacting you.
• We may refuse service to anyone whose conduct is unsafe or abusive.

Lost items

If you leave something in a vehicle, call (855) 255-2557 or email info@mgcls.com. We will try to return it, but we are not responsible for lost items.

Limitation of liability

To the extent permitted by law:

• We are not responsible for delays caused by traffic, weather, airlines or other causes beyond our control, including missed flights.
• Our liability for any ride is limited to the amount you paid for that ride.

Governing law

These terms are governed by the laws of the State of California. You and we agree to the courts of Los Angeles County, California, for any dispute about them.

Your privacy

Our Privacy Policy explains what information we collect and how we use it. Text messages are covered by our SMS Terms.

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows the latest version.

Contact us

MGCLS Car Service LLC

8703 S La Tijera Blvd., Suite #209

Los Angeles, CA 90045

Phone: (855) 255-2557 (24/7)

Email: info@mgcls.com

TCP #37478 · CPUC Licensed